MassMutual PLATINUM Concierge Service Hotline: 

(852) 2861 9284

 

Worldwide Emergency Assistance Benefits

Services arranged and paid by the service center as necessary:

1. Emergency evacuation (including transfer charges)
2. Hotel room accommodation for convalescence (up to US$750)
3. Compassionate visit (air tickets plus up to US$750 for accommodation)
4. Return of unattended dependent child(ren) to country of residence (including air ticket(s) and fees for escort)
5. Repatriation after treatment (including transfer charges and air ticket)
6. Unexpected return to country of residence (including air ticket)
7. Repatriation of mortal remains/ ashes (including all repatriation charges) 

Services arranged by the service center but paid by cardholder:

8. Deposit guarantee for hospital admission (up to US$7,500 and interest free)
9. Dispatch of essential medication and medical equipment

Enquiry and free services offered by the service center:

10. Telephone medical advice, evaluation and referral
11. Medical monitoring
12. Travel assistance
13. Emergency rerouting arrangement
14. Legal assistance

 

Home Assistance Services (Applicable only in Hong Kong)

1. Arrangement of an electrician
2. Arrangement of a licensed plumber to fix water-supply or sewage problems
3. Locksmith assistance
4. Pest control referral
5. Arrangement of services for electrical appliance problems
6. Lost credit card report
7. House Call/ Dental/ Baby Sitting/ Nurse Referral
8. Domestic helper advice

 

Concierge Services 

1. Worldwide shopping service and gift delivery
2. Hotel and event reservation and information

 

 

Remarks:

1. The MassMutual PLATINUM Concierge Service is provided by a third-party service provider to persons insured by MassMutual Asia Ltd. (“MassMutual Asia”). MassMutual Asia shall not be liable for any loss or damage arising from the use of this service, payment to any third parties via this service, the purchase of goods/services, or for the quality of the purchased goods/services.

2. Cardholders who make purchases of goods/services via the MassMutual PLATINUM Concierge Service are responsible for the cost of the purchased items/services, delivery charges, acquisition expenses, insurance, tax and cancellation fees.

3. Persons insured with an in-force policy of MassMutual Asia are eligible for HELPLINE EXPRESS.

4. The MassMutual PLATINUM Concierge Service is provided free-of-charge to cardholders. MassMutual Asia reserves the right to terminate the service without prior notice.