24-hour HELPLINE EXPRESS :

(852) 2862 0101

 

Worldwide Emergency Assistance Benefits 

1. Travel assistance
2. Tracing and retrieval of lost luggage
3. Legal assistance
4. Emergency rerouting arrangement
5. Arrangement of return to country of residence at short notice
6. Medical attention, telephone medical advice, evaluation and referral appointment
7. Emergency evacuation arrangement
8. Arrangement for repatriation after treatment
9. Dispatch of essential medication and medical equipment
10. Medical monitoring
11. Compassionate visit arrangement
12. Return of unattended dependent child(ren) to country of residence
13. Arrangement of hotel accommodation for convalescence
14. Repatriation of mortal remains/ ashes arrangement

 

Home Assistance Services (Applicable only in Hong Kong)

1. Arrangement of an electrician
2. Arrangement of a licensed plumber to fix water-supply or sewage problems
3. Locksmith assistance
4. Pest control referral
5. Arrangement of services for electrical appliance problems
6. Lost credit card report
7. House Call/ Dental/ Baby Sitting/ Nurse Referral
8. Domestic helper advice

 

 

Remarks:

1. Persons insured with an in-force policy of MassMutual Asia are eligible for HELPLINE EXPRESS.

2. HELPLINE EXPRESS is a referral service only and is provided by Inter Partner Assistance Hong Kong Limited. The actual fees for services rendered should be borne by the user.

3. Policies such as hospital and surgical benefits already incorporate the Worldwide Emergency Assistance Benefit scheme, of which 7 out of 14 benefits are arranged and paid for by the service provider. In addition, services also include “Deposit Guarantee for Hospital Admission”. For details, please refer to the Policy Provisions.

4. The use of HELPLINE EXPRESS and its card is governed by the Terms and Conditions of the HELPLINE EXPRESS Provisions issued by MassMutual Asia Ltd., and Inter Partner Assistance Hong Kong Limited.

5. MassMutual Asia Ltd. reserves the right to amend any terms and conditions, and terminate this HELPLINE EXPRESS Service without prior notice.